Consultant, Senior

General information Country

Poland

City

Remote Location

Job ID

40011

Department

Infor Consulting Services

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Remote

Description & Requirements

Overview:

This position is an integral part of the Infor Consulting Services organization. The Infor Consulting Services (ICS) organization enables our customers to rapidly recognize the value of Infor Solutions in a responsible, timely and cost-effective fashion by providing our customers consulting, implementation, development and managed services. The ICS works with clients to implement Infor software and industry standard processes with the aim of reducing costs, increasing customer service and creating frameworks for enhanced collaboration and business efficiency. Whilst our technology is the enabler and vehicle for achieving business benefits, the quality and experience of our consultants are key differentiators.

The Infor Warehouse Management System comprises best in class solution components for distribution companies including high volume retail, defense, 3rd party distribution services, and covering most industry verticals. The central focus of the role will be to perform the implementation consulting services for our clients in adopting Infor’s solutions primarily the Infor WMS.

A Day in The Life Typically Includes:

• Working closely with clients to gather and understand business requirements, challenges, and identify improvement opportunities in warehouse operational processes and management.
• Support the sales team in pursuing new customers this includes site discovery visits, presentation to prospects, effort estimates and preparing and reviewing contractual documentations.
• Conduct workshops with clients to assist and advise business owners to understand the system capabilities, processes, and advocate the adoption of industry best practice.
• Defining processes, solution or workaround, and designing the application configuration in accordance with the objectives agreed.
• Perform implementation activities at client site including: training, process development, workshops, testing, deployment/go-live support and documentation
• Working closely with Technical Consultants and Project Managers onshore or offshore to define the total solution.
• Ensuring that services delivered, and deliverables are to a high standard and signed-off as completed to enable invoicing in accordance with agreed procedures
• Producing full functional specifications for extensions and configuration changes and complying with Infor documentation requirements.
• Collaborating with Product Development proposing enhancements and introduction of new technologies
• Serving as advisory-level pre-sales support and post-sales operational support specialist when needed
• Assist in the creation of training material and conduct training courses

Basic Qualifications:

• Education background in Information Technology or similar areas, with demonstrated hands-on experience
• Working experience in Warehousing or Supply chain logistics.
• English languages – written and verbal (essential))
• Additionally good command of German language.
• Reliability and deadline-driven approach

• Ability to present to all levels and lead a customer workshop, extracting the required information.
• Ability to forge a strong relationship with the customer, and become trusted advisor
• Strong organizational skills & time management skills.
• Strong oral and written communication that effectively articulates complex ideas.
• Ability to work independently and as a part of a team but also self-motivated.
• Excellent problem solving and analytic skills.

Preferred Qualifications:

• Have work experience and understanding of technical elements in IT software such as: HTML, XML, SQL, reporting tools etc.
• Experience in WMS such as Infor WMS, SCE, WM9, Exceed, Blue Yonder, Manhattan Associates, SAP WMS or High Jump.
• MS Office (Word, Excel and PowerPoint)

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.