Service Operations Analyst (Polish & English)

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Platform Engineering Services, Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

As a member of our platform engineering team, you can help our clients navigate new landscapes with modern technology and specialized skills and practices to accelerate their platforms journey.

For more information about Platform Engineering Services please visit ours website.

THE WORK:

• Coordinating and managing on the progress of reported tickets with technical teams.

• Providing high-quality support standards.

• Maintaining the highest standards of communication from the beginning to the end of the ticket processing.

• Actively monitoring the processes and communicating any problems to the technical teams.

• We are working in equivalent working time: the hours are flexible subject; we are working 24/7; we also support services at weekends and public holidays.

• Our basket of tasks is very diverse and dynamic and include areas such as communication, resolving issues, and overnight batch monitoring.

WHAT’S IN IT FOR YOU?

• Be part of stable, long-term projects, ensuring your efforts contribute to lasting impact and growth.

• With us, you will have a chance to experience the best version of teamwork ever. We believe that mutual support is the essence of our daily work. We focus on our strengths and by combing strengths, skills and teamwork, we deliver high quality service to our clients.

BONUS POINTS IF YOU HAVE:

• Basic knowledge of various monitoring tools (Grafana, Zabbix, DataDog) and different cloud solutions (Azure, AWS).

• Ability to demonstrate knowledge of ITIL Service Management framework or an interest in acquiring such knowledge.

• You will work on diverse projects and technologies: anomaly detection, computer vision, and many more.

WHAT WE OFFER?

• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Our work schedule is published quarterly.

• You can work remotely or from one of our offices located in Wrocław and Gdańsk.

• Permanent employment contract.

• Individual support of a People Lead, a specific path of professional development, and a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

HERE’S WHAT YOU’LL NEED:

• If you are willing to be a happy business card of our company for our clients, and have IT experience, you are the one we are waiting for.

• It would be great if you have commercial experience in working with global teams, customers and stakeholders are mostly UK based.

• Basic knowledge of different ITSM tools (Jira Cloud, Service Now).

• Experience with Teams, Outlook and other communication tools.

• Fluency in Polish and communicative English (B2), you will be part of international teams.