Customer Service Professional with French

About us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Specialist with French

Location: Warsaw

Your daily tasks:

Providing the highest level of customer service (Chat/E-mail/Phone);

Answering incoming calls and meeting targets set by the customer and management;

Following company policies and procedures, ensuring quality;

Performing daily tasks in an efficient and timely manner;

Achieving quality goals for calls and customer satisfaction.

What do we expect from you?

Language: Proficiency in French (C1) and English (C1);

Experience: Cool if you have experience in sales;

Technology: Knowledge of MS Office and developed computer skills;

Personality: Motivated and enthusiastic.

Advantages will be:

Ability to prioritize and plan;

Independence AND ability to work with minimal supervision;

Ability to solve problems;

Attention to detail;

Sales skills;

Soft skills.

Working conditions:

Type of contract you choose yourself (freelance contract for students or employment contract);

Basic salary + bonuses;

Work hybrid mode in Warsaw

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.