Order to Cash Operations Analyst with Greek (hybrid from Gdansk or Warsaw)

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

THE WORK:

• ensure customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments.
• Process sales orders and ensure timely delivery to customers
• Resolve customer queries and claims or complaints in a timely and professional manner
• Collaborate with cross functional teams to ensure customer satisfaction
• Collect overdues and resolve financial disputes
• Maintain prices and pricing conditions according to rules and procedures
• Process rebate reports and issue credit notes according to customer agreements
• Continuously improve customer experience through effective communication and problem solving skills
• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
• Adhere to SLA and KPI targets

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED:

• Fluent Greek and English (min C1)

• Solid customer service experience, preferably in the health sector (min. 1 year)

• Strong customer orientation

• Good communication and interpersonal skills

• Structured person with the ability to prioritize and analytical skills

• Ability to work in a team.

• Knowledge of the SAP SD module.

• Advanced knowledge of the MS Office package

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they dont meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy