HR Advisor

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring HR Advisor.
Working within a team and reporting to the GBS HR Services Lead, this role focuses on providing top-notch customer service and handling HR administrative tasks for all core processes in HR Services EMEA. As the primary contact for HR inquiries, the role assists employees and managers across the business, guiding them in using the Company’s HR System (Workday), reviewing notifications, and generating necessary paperwork. With strong organizational skills, the role ensures timely responses to HR queries within agreed Service Level Agreements (SLA) and Global Business Services (GBS) protocols. What you will be doing?

• Serve as the primary point of contact for HR queries, providing support to our customer base on all core processes offered by HR Services;
• Manage caseload, responding to employee HR queries within agreed SLAs and GBS protocols, while also escalating tasks when necessary;
• Follow up on cases to resolution, review and approve notifications in Workday within agreed timelines;
• Provide administrative and system support on all HR cycles, including onboarding, offboarding, and performance management;
• Maintain personnel files, adhere to metrics, and work within agreed SLAs to minimize error rates and ensure customer satisfaction;
• Participate in projects as required, supporting the Employee Rewards Scheme and Great Place to Work initiatives.

What will you need to be successful?

• Degree-level qualification;
• A minimum of 1 year of relevant experience in assistant positions or office management, with additional experience in event organization seen as advantageous;
• Fluency in English (written and spoken);
• Experience in a similar HR role preferred but not essential;
• Customer service experience with the ability to professionally communicate at all levels;
• Excellent organizational and administrative skills with a keen eye for detail and accuracy;
• Ability to demonstrate integrity in all business interactions; analytical and problem-solving capability.

At Smith+Nephew we offer Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website Your Future: annual bonus, life insurance, company stock saving plan Work/Life Balance: paid volunteering hours, flexible approach Your Wellbeing: private health care with dental care package, multisport card/my benefit platform Flexibility: possibility of working in hybrid model Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies Extra Perks: referral bonus, recognition program, mentoring program #LI-KW2 #LI-HYBRID Stay connected and receive alerts for jobs like this by joining our talent community .
Were more than just a company - were a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.